Parent Centre

Experts at keeping you safe during COVID-19

As Government restrictions continue and we re-enter the Tiering system, we'll ensure that our tried and tested COVID-safe practices follow all the necessary guidance. Keeping our campers and our teams safe is our top priority.

Read our COVID-19 Policy

What to do before camp starts...

On this page, you'll find everything you need to make sure your child is ready for camp!

The first thing to do is complete a Camper Information Form - make sure you bring this on the first day of camp!

Download Camper Info FormDownload Camper Info Form

Childcare vouchers

We accept tax-free childcare and also accept all childcare vouchers from parents signed up to a scheme prior to closure in October 2018

Using childcare vouchers

Commercial package policy insurance

CPP insurance covers you for cancellation if your child is unwell and unable to attend. Discover more information on policies here.

More information about CPP

Frequently asked Questions

Are all the activities included or do I have to pay extra for some?

All the activities on the main camp timetable are included in your child’s booking with Camp Beaumont. The camp timetable will be available in the check in/out area at camp and show what your child will be doing each day.

What is your policy on swimming?

Swimming is an activity on offer at some (not all) of our sites – please check on your chosen venue page. Swimming is offered as a timetable option for children in the Magic (5-7), Active (8-11) and Teens (12+) age groups. Please note that if swimming is on offer, not all age groups will necessarily be timetabled to swim every day. Due to restrictions of numbers in the swimming pool and access times, we will timetable swimming to make it fair for each group. If your child does not wish to swim, that is fine with us – we will organise an alternative for them!

When children arrive at the swimming pool, they will change in designated changing rooms then head to poolside for their swim test. The qualified lifeguards will first explain the rules of the swimming session then watch children swim a width of the pool and ensure that any child requiring armbands is wearing them. If you know your child needs armbands, please pack them for them. The staffing ratios: Magic – 1:8 Active & Teens – 1:12 still apply in the swimming pool. Staff members will be in the water with children while lifeguards stay on poolside. Children will be monitored closely during their swimming session and at the end taken back to the changing rooms to get dressed and head back to their other activities!

What do I receive from Camp Beaumont once I have placed a booking?

If you book online, you will receive an onscreen booking confirmation as well as an email confirmation sent to the email address you provided when making your booking within 1 hour. If you have made the booking by phone you will be emailed full confirmation, within 1 hour of placing the booking.

If this is your first booking with us you will also receive a verification email that will enable you to create your online account with us and log in to complete the Post Booking Questions (child pre-camp information) and view your booking.

Please make sure you check your confirmation and let us know right away if anything is incorrect. Responsibility for all booking details lies with the person who made the booking. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.

Before your first day at camp you will receive an email with a QR code attached that you can use for speedy check in/out for the duration of the booking. Simply bring the QR code with you printed or on your mobile device for our team to scan. If its not you collecting forward the QR code to the adult that is for a quick and secure check out experience. - if you forget your QR code or mobile device that is no problem we can still check your child in/out.

You'll find all the information you need ahead of camp in our Parents Centre by clicking Parent Info at the top of this page. Please ensure that you log into your account and complete your child(ren)’s Post Booking Questions BEFORE your first day.

Do you provide lunch?

At selected Camps we can provide a lunch as an extra that can be purchased at the time of booking.
The majority of parents provide a healthy packed lunch for their child with some snacks to keep them going throughout the day. We recommend that you place ice blocks within the lunchbox to keep the food fresh until lunchtime.

At our Hobbledown Camp your lunch is included in the price however it is still good to pack some snacks for your child to have throughout the day.

Please note that we are a ‘nut-free camp’ so please do not pack anything with nuts in it.

Can I pay in instalments?

We offer a low-deposit option for customers. You can pay 20% today and the balance just a week before camp! Simply contact our friendly Customer Experience team either by phone 01603 851000, email or via our live chat facility and they will set this up for you.

When do your camps run?

We run camps throughout all the school holidays but dates vary between venues. For exact dates and the venues, have a look at the ‘Dates & Prices’ section of our website

Can I reserve my place by paying a deposit?

Yes, to pay just a 20% deposit now and the balance a week before camp, please contact our friendly Customer Experience team either by phone 01603 851000, email or via our live chat facility and they will set this up for you.

Can I make changes to my booking?

If you wish to change your booking we will endeavour to make such changes as you may request but it may not always be possible to accommodate such requests.

Any request for changes to the booking may be made either in writing or by telephoning our customer experience team on 01603 851000 or email us at . If we agree to your request we will confirm the changes in writing.

Any changes are made subject to payment by you of any increase in the price resulting from the change. We cannot accept changes to bookings 14 Days or less prior to the first day of camp.

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly Customer Experience team, please call us on 01603 851000 or use the online live chat facility (bottom right hand corner of your screen). Our offices are open from 8.30am to 5pm Monday to Friday.

We operate extended hours midweek & on Saturdays in lead up to camp dates. If you wish to contact us out of hours, you can call us on the 01603 851000 and leave us a voicemail and we will call you back or you can leave us an offline chat message or email us.

What payment options do you accept?

We have a number of different payment options. You can either pay via credit/debit card (Visa/Mastercard - we don't currently accept American Express), Childcare Vouchers online or over the phone. Please note that Childcare Vouchers are accepted for 100% of the booking value up to 2 days before arrival. If you are booking within 2 days of the booking start date you will be required to pay by a credit/debit card at the time of booking.

We can now also offer a low deposit payment plan, pay 20% today and the balance a week before camp! Just contact our friendly Customer Experience team either by phone 01603 851000, email or via our live chat facility and they will set this up for you.

What happens if it rains?

Of course, as much as we would love to rely on the Great British weather, we cannot always ensure the weather stays fine for your child’s time at camp! However, we do not let a little rain stop us. All timetables are planned with a ‘wet weather’ alternative which means that the majority of activities will still be able to take place indoors. Of course, there are some exceptions to this – but where an activity is missed because it cannot take place, we work our hardest to replace it with an equally enjoyable alternative

How do I make a booking with Camp Beaumont?

To speak to our friendly Customer Experience team, please call us on 01603 851000 or use the online live chat facility (bottom right hand corner of your screen). Our offices are open from 8.30am to 5pm Monday to Friday.

We operate extended hours midweek & on Saturdays in lead up to camp dates. If you wish to contact us out of hours, you can call us on the 01603 851000 and leave us a voicemail and we will call you back or you can leave us an offline chat message or email us.

Read more general info

What are you doing to ensure everyone’s safety?

Having successfully and safely operated throughout, we have developed comprehensive tried and tested COVID-safe protocols. Visit our COVID policy for the latest on what we are doing to keep everyone safe.

Keep an eye on our blog and social media channels for further updates. Our goal is to continue to offer a much needed service to parents in the safest way possible and continue inspiring children throughout the school holidays.

If I cancel, can I get a refund?

If you cancel then our booking terms and conditions will apply as normal.

Are you allowed to open your camps under current guidance?

Yes, click here for the current government guidance.

What if I had booked but now you are closed the week that I booked for?

It is highly unlikely however if we are unable to operate camp for any reason, we will help you move your booking to another holiday, offer you a credit note, or give you a full refund.

Are the children still being allocated to Group Bubbles?

We no longer are operating the group bubble system, we have groups of children of up to 24 with ratios of 1:8 (3-7 years old) and 1:12 (8+ years old). We always look where possible to keep our staff team working with our groups consistent.

Will you be testing your staff?

In line with government guidance we are no longer testing our staff butwill ensure that any staff that present symptoms do not attend for work.

Are the children required to wear a face mask?

No, however, they can if they wish to.

Do parents need to wear facemasks when dropping and collecting their children?

No, however, they can if they wish to.

Read more Covid info

Can we visit Camp before my child starts?

As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us via our contact us page and we'll help you do this.

Do you have first aiders on site?

Yes we always have as a minimum of two paediatric trained first aiders onsite and. Depending on the size of the camp, we may have many more.

Will my child need any money with them at camp?

No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp. All of our camps only accept cashless methods of payment for any extras and merchandise.

Do you accept children who are not toilet trained?

Unfortunately, we do not accept children who are not toilet trained. To attend our camps, each child must be fully toilet trained.

Is there anything else to do or complete before arriving at camp?

You are required to log into your account and complete your child(ren)’s Post Booking Questions after you have made your booking and BEFORE you arrive for your first day. Please note that you will need to confirm the information is correct for each subsequent booking that you make. If your child is taking any medication while they are at camp, then you will also need to complete a Medication Authorisation form on arrival at camp.

What if I am delayed in collecting my child?

We understand that sometimes things happen outside of your control and you may be late collecting your child. Please give the camp a call as soon as you know that you may be late so that we know – the contact number is available on the camp location page of the website. If you are later than 5.30pm then we reserve the right to charge for Extra Slice, £5 up until 6pm. If later than 6pm then we reserve the right to charge £1 for every minute late. This is to cover the cost of the two team members that are required to stay. Don’t worry though, your child will be kept safe and entertained until you arrive.

What should I do if my child has left their belongings at camp?

If our camp staff find any named items, we will try our best to return these to children during the day. If your child has lost something which has not been returned to them, all lost property will be displayed at sign in and sign out every day for the duration of camp.

You are welcome to come and have a look through the misplaced items, even if your child’s time at camp has finished. Finding belongings and returning them to children is made much simpler by items being named!

Please note that we are unable to return items of lost property once the camp has closed. At the end of each camp, any remaining items of lost property will be donated to charity.

Can I find out how my child’s day is going?

Our teams are extremely busy throughout the day ensuring that all of our campers are having the best time, so we would encourage you to speak with our team at collection time to get some feedback on how your child’s day was. If you really need to get in touch with the camp, you are able to do this by calling or emailing the camp directly using the contacts we'll send you the week before camp starts.

Will my child always be in the same group?

We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you'd like your child to be grouped with a friend, please let the camp manager know.

How will my child be grouped?

We group children according to age in our four main age groups: Playtime (3 & 4 years old); Magic (5 to 7 years old); Active (8 to 11 years old); and Teens (12 to 16 years old). These groups may be split down further depending on the number of children into age groups (e.g. Magic could be split into 5s, 6s and 7s age groups). We have a maximum of 24 children per group and our staff to child ratios are as follows: Playtime & Magic – 1:8 Active & Teens – 1:12

What happens if my child has an accident or becomes ill whilst at camp?

While we always ensure high safety standards, there will inevitable be times when accidents happen! Our staff are all trained in the protocols for dealing with and reporting accidents and we always have paediatric first aiders onsite who are able to administer any necessary first aid. In the event of a minor accident, first aiders will assess the child’s injuries and treat them accordingly. An Accident Report Form will be filled out detailing how the accident happened, the injuries sustained, and the treatment given. This report will be shown to the person collecting the child at sign out time. We will communicate what happened and ask the parent or carer to sign the Accident Report Form to acknowledge our communication with them. In the event of your child bumping their head or for any injury from the neck up, a first aider will be contacted and an Accident Report Form filled out (as above), however we will always ensure we give you a courtesy call to let you know what has happened. After a head bump, staff monitor children closely – if staff have any concerns we will always contact you. At the end of the day, you will be asked to sign an Accident Report Form to acknowledge our communication with you. In the event of a serious accident, our first aiders will assess the situation and you will always be contacted to be informed of the next steps. If your child becomes ill whilst at camp, a first aider will monitor your child’s symptoms. If their illness is minor and they feel better after a rest and a drink, an Incident Report Form will be filled out letting you know what happened and will be available for you to sign when you collect them. In this instance, we will continue to monitor your child throughout the day and contact you if symptoms worsen. For anything more serious, you will be called and our camp teams will discuss with you whether or not they/you feel your child needs to be collected and taken home. Children will be able to wait in the first aid area for as long as possible and will be monitored by camp staff. Again, an Incident Report Form will be available for you to sign on collection.

What is the customer protection plan (CPP) & what does it cover?

CPP Insurance is arranged through Endsleigh Insurance Services Ltd and insured by AXA Travel Insurance. It is available at £1.26 per person per day booked and covers you in the case of cancellation if your child is unwell and unable to attend. For full details of this insurance, see refer to our booking conditions. If you decide to take out your own travel insurance, we recommend that you check that the policy covers adventure holidays – as many policies don't include these types of activities.

Read more parents info

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My little one had a great time at Camp Beaumont! When your 5 year old doesn't even look back when you wave them off in the morning - you know they're doing something great.

Parent, Trustpilot, 2021
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