Parent Centre

Experts at keeping you safe during COVID-19

As Government restrictions continue and we re-enter the Tiering system, we'll ensure that our tried and tested COVID-safe practices follow all the necessary guidance. Keeping our campers and our teams safe is our top priority.

Read our COVID-19 Policy

What to do before camp starts...

On this page, you'll find everything you need to make sure your child is ready for camp!

The first thing to do is complete a Camper Information Form - make sure you bring this on the first day of camp!

Download Camper Info FormDownload Camper Info Form

Childcare vouchers

We accept tax-free childcare and also accept all childcare vouchers from parents signed up to a scheme prior to closure in October 2018

Using childcare vouchers

Commercial package policy insurance

CPP insurance covers you for cancellation if your child is unwell and unable to attend. Discover more information on policies here.

More information about CPP

Frequently asked Questions

How do the Action Extras work and what does my child need?

UPDATE: Due to current restrictions, Action Extras are only available from summer 2021.

Action Extras run alongside the ordinary camp timetable. The full list of what is on offer can be accessed in the programmes menu, but please check the availability section if you are considering an Action Extra to check it runs at the site you are booking. Action Extras are optional and can either be paid for before camp or during. At a certain point in the day, children will be taken from their normal group by an instructor to their Action Extra session. They will spend the session learning new skills and having more focus from a specialist instructor to work on something that they really enjoy. For most action extras, children do not need to bring anything extra to camp, with the exception of Learn to Swim and Horse Riding. For Horse Riding, children will need closed-toe shoes with a slight heel, a long-sleeved top and long trousers and waterproofs: horse riding goes ahead come rain or shine! Please be aware that children will be taken off-site for horse riding – usually for either a full morning or a full afternoon session. For Learn to Swim, children will need their swimming kit, a towel, armbands (if required) and goggles. After the Action Extra activity, instructors will return children to their normal groups and they will continue on the normal camp timetable.

Can I make changes to my booking?

UPDATE: Due to the current climate, we are offering additional flexibility to support our customers and move your booking if things change.

We understand that childcare plans may change. Camp Beaumont want to be as flexible as possible for every customer. If you need to switch your dates and we still have space at the camp on the dates you'd like to move to, we can make these changes free of charge. Please note however, changes can only be made if at least 10 working days before your child is due to attend. You cannot make alterations to bookings online, you can either call us on 01603 851000 or email us at customerservices@campbeaumont.co.uk or use live chat (in the bottom right hand corner of your screen). Please see our Terms & Conditions for full details.

Can I reserve my place by paying a deposit?

Yes - it depends on the timing of your booking. Booking early enough gives you the most flexibility with our deposit options. Deposits are £10 per child per day & £60 per child per week. After the balance due dates, bookings will need to be paid in full at the time of booking.

What payment options do you accept?

We have a number of different payment options. You can either pay via credit/debit card (Visa/Mastercard - we don't currently accept American Express), Childcare Vouchers online or over the phone. If you book early you can pay a deposit and the remainder at a later date.

Are all the activities included or do I have to pay extra for some?

All the activities on the main camp timetable are included in your child’s booking with Camp Beaumont. The camp timetable will be available in the sign in/out area at camp and show what your child will be doing each day. However, we do have some available Action Extra activities which you can choose to upgrade to at an additional cost. These action extras give children a more specialised session with focus on something they may have shown an interest in, from horse riding to baking. These can be purchased before camp starts, or your child can be added to the register during camp time if we have availability – just speak to a member of camp management on site!

How do I make a booking with Camp Beaumont?

Booking with Camp Beaumont couldn’t be easier! Once you have decided on your holiday period, venue and dates, you can book quickly and easily online. You can also place a booking over the phone by contacting our friendly sales team on 01603 851000, or contact us via live chat.

Do you provide lunch?

UPDATE: Due to current restrictions, lunches are not available as an added extra this year. Please provide a packed lunch for your child each day, plus a morning/afternoon snack.

We are able to provide a cold packed lunch at most of our camp locations for £6.50 per day for any parent who wishes for us to. The majority of parents provide a packed lunch for their child. Please note however we are a ‘nut-aware camp’ so please do not pack anything with nuts in it. We also recommend that you place ice blocks within the lunchbox to keep the food fresh until lunchtime.

Can I pay in instalments?

We are unable to set up a payment plan, however, if you book early enough, you can pay an initial deposit with the final balance due 48 days before the holiday period starts.

What happens if it rains?

Of course, as much as we would love to rely on the Great British weather, we cannot always ensure the weather stays fine for your child’s time at camp! However, we do not let a little rain stop us. All timetables are planned with a ‘wet weather’ alternative which means that the majority of activities will still be able to take place indoors. Of course, there are some exceptions to this – but where an activity is missed because it cannot take place, we work our hardest to replace it with an equally enjoyable alternative

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly team, please call us on 01603 851000 or use the online live chat facility (bottom right hand corner of your screen). . Our offices are open from 8.30am to 5pm Monday to Friday. We operate extended hours midweek & on Saturdays in lead up to camp dates. If you wish to contact us out of hours, you can call us on the 01603 851000 and leave us a voicemail and we will call you back or you can leave us an offline chat message or email us.

When are final balances due?

May half term - 14th April 2021

Summer - 18th May 2021

October half term - 31st August 2021

Winter - 2nd November 2021

When do your camps run?

We run camps throughout all the school holidays but dates vary between venues. For exact dates and the venues, have a look at the ‘Dates & Prices’ section of our website

Read more general info

What are you doing to ensure everyone’s safety?

Having successfully and safely operated throughout, we have developed comprehensive tried and tested COVID-safe protocols. Visit our COVID policy for the latest on what we are doing to keep everyone safe.

Keep an eye on our Blog and Social Media Channels for further updates. Our goal is to continue to offer a much needed service to parents in the safest way possible and continue inspiring children throughout the school holidays.

If I cancel, can I get a refund?

If you cancel then our booking terms and conditions will apply as normal, however we are offering extra flexibility to reschedule your booking to a later date this summer.

Are you allowed to open your camps under current guidance?

Yes, click here for the current government guidance‍

What if I had booked but now you are closed the week that I booked for?

It is highly unlikely however if we are unable to operate camp for any reason, we will help you move your booking to another holiday, offer you a credit note, or give you a full refund.

Will you accept children for who attend for just a few days per week?

We will be accepting children where the childcare requirement is less than a week. We recognise the significance of our responsibility to keep everyone safe and of the childcare requirements throughout the school holidays which will go further than just weekly booking requirements.

We have a responsibility to create a COVID secure environment, which we will do through all the measures we have set out, and we expect that our parents/guardians to also act responsibly. It is vital parents/guardians do not allow their child(ren) to attend if they are showing symptoms or are required to meet isolation or testing protocols.

We will record every child who has been within a group.

What are your isolation protocols?

If someone on camp starts to display symptoms of COVID-19, then that child will be required to isolate until they are collected. Their parent/guardian will be notified immediately and required to come and collect their child(ren) as soon as reasonably possible.

The rest of the Group Bubble will be able to continue as normal unless there is multiple children or team members displaying symptoms at which point a decision will be made to isolate the entire group to safeguard the rest of camp.

The individual(s) presenting symptoms of covid-19 are required to get a PCR test and inform the Camp Manager as soon as reasonably possible of the result.

Positive Test - If the result comes back positive then we will continue to monitor the group for other symptoms/cases and will support NHS Track and Trace if required. Unless you are contacted by NHS Track and Trace then your child can attend camp as normal.

Negative Test – If the result comes back negative then the child will be admitted back to camp the group can continue as normal.

The area in which anyone isolates will be cleaned and disinfected thoroughly after each use. Camp Beaumont has engaged the services of a market leading touch-less disinfection and decontamination company who will be on standby to attend site and disinfect areas as required.

What if my child is in a Group Bubble that then is closed due to someone testing positive for Covid-19?

We will notify you if there is an outbreak of Covid-19 within your child’s group and we may in certain circumstances decide to close a group. In this instance you will be entitled to a credit note or you can reschedule the days missed free of charge to a later date.

If we are not closing the group as we have isolated the case ofCovid-19, unless you are contacted by NHS Track and Trace you on behalf of your child, there is no need for them to isolate. If contacted by NHS Track and Trace and your child is asked to self-isolate then you will be entitled to a credit note or you can reschedule the days missed free of charge to a later date.

We will welcome your child back to camp once self-isolation and/or testing protocols have been met and it is safe for them to return. You will been titled to a credit note or you can reschedule the days missed free of charge to a later date.

Will you be testing your staff?

Yes. Every member of our team will take a lateral flow test each day.

Are the children required to wear a face mask?

No, unless they wish to.

Read more Covid info

Do you have first aiders on site?

Yes we always have as a minimum of two paediatric trained first aiders onsite and. Depending on the size of the camp, we may have many more.

What happens if my child has and accident or becomes ill whilst at camp?

While we always ensure high safety standards, there will inevitable be times when accidents happen! Our staff are all trained in the protocols for dealing with and reporting accidents and we always have paediatric first aiders onsite who are able to administer any necessary first aid. In the event of a minor accident, first aiders will assess the child’s injuries and treat them accordingly. An Accident Report Form will be filled out detailing how the accident happened, the injuries sustained, and the treatment given. This report will be shown to the person collecting the child at sign out time. We will communicate what happened and ask the parent or carer to sign the Accident Report Form to acknowledge our communication with them. In the event of your child bumping their head or for any injury from the neck up, a first aider will be contacted and an Accident Report Form filled out (as above), however we will always ensure we give you a courtesy call to let you know what has happened. After a head bump, staff monitor children closely – if staff have any concerns we will always contact you. At the end of the day, you will be asked to sign an Accident Report Form to acknowledge our communication with you. In the event of a serious accident, our first aiders will assess the situation and you will always be contacted to be informed of the next steps. If your child becomes ill whilst at camp, a first aider will monitor your child’s symptoms. If their illness is minor and they feel better after a rest and a drink, an Incident Report Form will be filled out letting you know what happened and will be available for you to sign when you collect them. In this instance, we will continue to monitor your child throughout the day and contact you if symptoms worsen. For anything more serious, you will be called and our camp teams will discuss with you whether or not they/you feel your child needs to be collected and taken home. Children will be able to wait in the first aid area for as long as possible and will be monitored by camp staff. Again, an Incident Report Form will be available for you to sign on collection.

What is the structure of the day?

Depending on your child’s age and group, the structure of the day will vary slightly. Extended Day Sign In (£5 extra) takes place from 8:00 – 8:30am. Children can be dropped off and will be supervised by camp staff until Sign In begins at 8:30 and lasts until 9:30am. During this time, staff will ensure children are settled and play games with them to warm them up for the day ahead! For the rest of the day, children will participate in six activity sessions with frequent toilet, sun cream and water breaks, a break for lunch and a snack time for our campers under the age of 8. For three- and four-year-olds, sessions are slightly shorter – therefore children will participate in eight different activity sessions. At 4:30, all children will be taken back to their Sign Out points. Sign Out runs from 4:30- 5:30pm and children will be entertained by camp staff until their adults come to collect them. At 5:30pm, Extended Day Sign Out begins (£5 extra) and lasts until 6pm when the camp day is officially over!

What if I am delayed in collecting my child?

We understand that sometimes things happen outside of your control and you may be late collecting your child. Please give the camp a call as soon as you know that you may be late so that we know - you'll receive the number by email the week before camp starts. If you are later than 6pm then we reserve the right to charge £5 for every 15 minutes late. This is to cover the cost of the two team members that are required to stay. Don’t worry though, your child will be kept safe and entertained until you arrive.

Do you accept tax-free childcare?

The phasing out of childcare vouchers from 4th October 2018 was issued in line with the introduction of the government’s Tax Free Childcare initiative. Although we still accept the traditional form of vouchers to cover childcare costs, parents are increasingly beginning to move across to Tax Free payments. Choose to part-pay or pay in full by Tax Free Childcare when booking online by selecting ‘TaxFree Childcare’ in the Childcare Voucher dropdown box. We require your unique reference number for your child in order to allocate your payment to your booking, so we ask that this is please sent to our customer services team (customerservices@campbeaumont.co.uk) directly after making your payment. Your unique reference number can be easily found via your Government Gateway account. Please note that Tax Free Childcare payment cannot accept refunds. Please note: If you are booking within 14 days of camp start date, you will need to make full payment on your credit or debit card to secure the booking. We will then reimburse you the tax free amount when we receive them.

My child needs extra support, can they still attend camp?

If your child requires extra support, the best thing to do would be to get in contact with one of our team members on 01603 851000. You will have the opportunity to give information about your child’s needs and the support required and we will endeavour to come up with a plan to enable your child to have the best time possible at Camp Beaumont. We make these plans with parents and carers on an individual case basis and are happy to work with you on a plan which works for your child. If your child already has one-to-one support, we are happy for their one-to-one to attend camp with them to support them. All we will need is a copy of their DBS check and to see some identification! Throughout your child’s time at camp, we will ensure we communicate thoroughly about the parts of the plan which are/are not working and will make changes in collaboration with you to support your child.

Will my child always be in the same group?

We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you'd like your child to be grouped with a friend, please let the camp manager know.

Do I have to take out the customer protection plan and what happens if I don’t?

CPP Insurance is optional, not compulsory. Without the Customer Protection Plan, you can't cancel and claim a refund or credit note for missed days or cancellation, or make up any missed days later in the season, under any circumstances. If you need to switch your dates and we still have space on the dates you'd like to move to, we can make these changes. Please note however, changes can only be made 14 days’ before your child’s arrival date. If you have an alternative insurance policy that provides this cover then you would need to contact your provider to make a claim against your booking.

What happens when I drop my child off?

When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to hand in the Camper Information form if you haven’t already and sign the register. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

Can I find out how my child’s day is going?

Our teams are extremely busy throughout the day ensuring that all of our campers are having the best time, so we would encourage you to speak with our team at collection time to get some feedback on how your child’s day was. If you really need to get in touch with the camp, you are able to do this by calling or emailing the camp directly using the contacts we'll send you the week before camp starts.

What are the arrival and collection times?

The arrival time is between 0830 and 0930. Throughout this period, our team will have some fun organised activities to warm the children up ready for the day full of activities.

Collection time is between 1630 and 1730 and again - like in the morning - our team will have a selection of activities to ensure the children continue their adventures right up until home time.

For parents that need it, we do offer an extended day service between 0800 and 0830 for a small additional charge of £5 per child per day. We also offer an extended day option until 1800 for busy working parents for the same charge of £5 per child per day.

Can we visit Camp before my child starts?

As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us via our contact us page and we'll help you do this.

Read more parents info

Can't find an answer?

We aim to respond within 24 hours of all enquiries

Fabulous organised fun. Lots of new experiences and very well run with enthusiatic staff.

Parent, Trustpilot, 2021
Follow us