Parent Centre

Experts at keeping you safe during COVID-19

As Government restrictions continue and we re-enter the Tiering system, we'll ensure that our tried and tested COVID-safe practices follow all the necessary guidance. Keeping our campers and our teams safe is our top priority.

Read our COVID-19 Policy

What to do before camp starts...

On this page, you'll find everything you need to make sure your child is ready for camp!

The first thing to do is complete a Camper Information Form - make sure you bring this on the first day of camp!

Download Camper Info FormDownload Camper Info Form

Childcare vouchers

We accept tax-free childcare and also accept all childcare vouchers from parents signed up to a scheme prior to closure in October 2018

Using childcare vouchers

Commercial package policy insurance

CPP insurance covers you for cancellation if your child is unwell and unable to attend. Discover more information on policies here.

More information about CPP

Frequently asked Questions

Can I make changes to my booking?

If you wish to change your booking and have not purchased Camp Beaumont FLEX you can do up to 14 days before your booking starts, you will need to pay the difference between the original price paid and the price of your new dates and you cannot cancel for any reason.

If you wish to make changes to your booking and have purchased Camp Beaumont FLEX you can do this up to one working day prior to your booking start date including cancelling. For further information on Camp Beaumont FLEX click here.

Any request for changes to the booking may be made by contacting our customer experience team on 01603 851000 or email us at

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly Customer Experience team, please call us on 01603 851000 or use the online live chat facility (bottom right hand corner of your screen). Our offices are open from 8.30am to 5pm Monday to Friday.

We operate extended hours midweek & on Saturdays in lead up to camp dates. If you wish to contact us out of hours, you can call us on the 01603 851000 and leave us a voicemail and we will call you back or you can leave us an offline chat message or email us.

Can I reserve my place by paying a deposit?

Unfortunately not, you can pay in three installments though! Simply select Klarna at checkout and you can split your childcare fee over the three months.

How do I make a booking with Camp Beaumont?

Booking with Camp Beaumont couldn’t be easier! Once you have decided on your holiday period, venue and dates, you can book quickly and easily online. You can also place a booking over the phone by contacting our friendly customer experience team on 01603 851000, or contact us via live chat.

Are all the activities included or do I have to pay extra for some?

All the activities on the main camp timetable are included in your child’s booking with Camp Beaumont. The camp timetable will be available in the check in/out area at camp and show what your child will be doing each day.

Do you provide lunch?

At selected Camps we can provide a lunch as an extra that can be purchased at the time of booking.
The majority of parents provide a healthy packed lunch for their child with some snacks to keep them going throughout the day. We recommend that you place ice blocks within the lunchbox to keep the food fresh until lunchtime.

At our Hobbledown Camp your lunch is included in the price however it is still good to pack some snacks for your child to have throughout the day.

Please note that we are a ‘nut-aware camp’ so please do not pack anything with nuts in it.

How do I make a booking with Camp Beaumont?

To speak to our friendly Customer Experience team, please call us on 01603 851000 or use the online live chat facility (bottom right hand corner of your screen). Our offices are open from 8.30am to 5pm Monday to Friday.

We operate extended hours midweek & on Saturdays in lead up to camp dates. If you wish to contact us out of hours, you can call us on the 01603 851000 and leave us a voicemail and we will call you back or you can leave us an offline chat message or email us.

Can I pay in instalments?

Yes! We now have Klarna which can give you an interest free option to pay via three installments or delay your payment for 28 days. Simply select this as an option at checkout.

What do I receive from Camp Beaumont once I have placed a booking?

If you book online, you will receive an onscreen booking confirmation as well as an email confirmation sent to the email address you provided when making your booking within 1 hour. If you have made the booking by phone you will be emailed full confirmation, within 1 hour of placing the booking.

If this is your first booking with us you will also receive a verification email that will enable you to create your online account with us and log in to complete the Post Booking Questions (child pre-camp information) and view your booking.

Please make sure you check your confirmation and let us know right away if anything is incorrect. Responsibility for all booking details lies with the person who made the booking. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.

Before your first day at camp you will receive an email with a QR code attached that you can use for speedy check in/out for the duration of the booking. Simply bring the QR code with you printed or on your mobile device for our team to scan. If its not you collecting forward the QR code to the adult that is for a quick and secure check out experience. - if you forget your QR code or mobile device that is no problem we can still check your child in/out.

You'll find all the information you need ahead of camp in our Parents Centre by clicking Parent Info at the top of this page. Please ensure that you log into your account and complete your child(ren)’s Post Booking Questions BEFORE your first day.

What is your policy on swimming?

Swimming is an activity on offer at some (not all) of our sites and some sites only offer swimming from 8 years and above – please check on your chosen venue page. Swimming is offered as a timetable option for children in the Magic (5-7), Active (8-11) and Teens (12+) age groups. Please note that if swimming is on offer, not all age groups will necessarily be timetabled to swim every day. Due to restrictions of numbers in the swimming pool and access times, we will timetable swimming to make it fair for each group. If your child does not wish to swim, that is fine with us – we will organise an alternative for them!

When children arrive at the swimming pool, they will change in designated changing rooms then head to poolside for their swim test. The qualified lifeguards will first explain the rules of the swimming session then watch children swim a width of the pool and ensure that any child requiring armbands is wearing them. If you know your child needs armbands, please pack them for them. Children will be monitored closely during their swimming session and at the end taken back to the changing rooms to get dressed and head back to their other activities!

What happens if it rains?

Of course, as much as we would love to rely on the Great British weather, we cannot always ensure the weather stays fine for your child’s time at camp! However, we do not let a little rain stop us. All timetables are planned with a ‘wet weather’ alternative which means that the majority of activities will still be able to take place indoors. Of course, there are some exceptions to this – but where an activity is missed because it cannot take place, we work our hardest to replace it with an equally enjoyable alternative

What if I have made a booking and wish to cancel?

If you have not booked with Camp Beaumont FLEX then the booking is non-refundable. If you have purchased Camp Beaumont FLEX then you can cancel up until one working day before your booking starts and receive a full credit note or refund minus the Camp Beaumont FLEX fee. You can view our full Booking Term's & Conditions by clicking here, which explains our cancellation policy and any charges. Contact our friendly Customer Experience Team on 01603 851000 who will be able to assist.

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What if my child has specific medical condition or medication that is required whilst at camp?

If your child has a specific medical condition, this should be indicated on your child’s Camper Information Form. If you feel that you need to discuss your child’s condition before camp begins, you can speak to our team on 01603 851000 and any information can be passed on to camp management teams. You are also able to speak to our on-site teams when dropping your child off for their first day to give any more information about a medical condition which you feel may need clarifying. If your child requires medication to be administered to them during camp, you will be asked to complete a Medical Administration Form (which will be available in the parent welcome pack). This will detail the medication being kept onsite and how often it should be given. If you have not brought this with you to camp on your first day, copies of the form will be available for you to complete on arrival. Most types of medication will be kept in the first aid area of the camp and administered by first aiders at the time shown on the Medical Administration Form. The exception to this is EpiPens and inhalers which will be carried by the members of staff supervising your child’s group to ensure they are always in the correct place if needed. If at any time during your child’s time at camp with us they require new medication, please speak to a member of staff onsite and complete a Medical Administration Form to enable us to give medicine when it is required.

What if I am delayed in collecting my child?

We understand that sometimes things happen outside of your control and you may be late collecting your child. Please give the camp a call as soon as you know that you may be late so that we know – the contact number is available on the camp location page of the website. If you are later than 5.30pm then we reserve the right to charge for Extra Slice, £5 up until 6pm. If later than 6pm then we reserve the right to charge £1 for every minute late. This is to cover the cost of the two team members that are required to stay. Don’t worry though, your child will be kept safe and entertained until you arrive.

Will my child need any money with them at camp?

No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp. All of our camps only accept cashless methods of payment for any extras and merchandise.

What happens when I drop my child off?

When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to hand in the Camper Information form if you haven’t already and sign the register. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

Is there anything else to do or complete before arriving at camp?

You are required to log into your account and complete your child(ren)’s Post Booking Questions after you have made your booking and BEFORE you arrive for your first day. Please note that you will need to confirm the information is correct for each subsequent booking that you make. If your child is taking any medication while they are at camp, then you will also need to complete a Medication Authorisation form on arrival at camp.

What happens if my child has an accident or becomes ill whilst at camp?

While we always ensure high safety standards, there will inevitable be times when accidents happen! Our staff are all trained in the protocols for dealing with and reporting accidents and we always have paediatric first aiders onsite who are able to administer any necessary first aid. In the event of a minor accident, first aiders will assess the child’s injuries and treat them accordingly. An Accident Report Form will be filled out detailing how the accident happened, the injuries sustained, and the treatment given. This report will be shown to the person collecting the child at sign out time. We will communicate what happened and ask the parent or carer to sign the Accident Report Form to acknowledge our communication with them. In the event of your child bumping their head or for any injury from the neck up, a first aider will be contacted and an Accident Report Form filled out (as above), however we will always ensure we give you a courtesy call to let you know what has happened. After a head bump, staff monitor children closely – if staff have any concerns we will always contact you. At the end of the day, you will be asked to sign an Accident Report Form to acknowledge our communication with you. In the event of a serious accident, our first aiders will assess the situation and you will always be contacted to be informed of the next steps. If your child becomes ill whilst at camp, a first aider will monitor your child’s symptoms. If their illness is minor and they feel better after a rest and a drink, an Incident Report Form will be filled out letting you know what happened and will be available for you to sign when you collect them. In this instance, we will continue to monitor your child throughout the day and contact you if symptoms worsen. For anything more serious, you will be called and our camp teams will discuss with you whether or not they/you feel your child needs to be collected and taken home. Children will be able to wait in the first aid area for as long as possible and will be monitored by camp staff. Again, an Incident Report Form will be available for you to sign on collection.

Can I find out how my child’s day is going?

Our teams are extremely busy throughout the day ensuring that all of our campers are having the best time, so we would encourage you to speak with our team at collection time to get some feedback on how your child’s day was. If you really need to get in touch with the camp, you are able to do this by calling or emailing the camp directly using the contacts we'll send you the week before camp starts.

Do you accept children who are not toilet trained?

Unfortunately, we are unable to accept children who are not toilet trained. To attend our camps, each child must be fully toilet trained and out of nappies/pull-ups. Please refer to our terms and conditions on ensuring your child is toilet trained prior to attending camp.

Can we visit Camp before my child starts?

As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us via our contact us page and we'll help you do this.

It’s my child’s first time, what can we expect?

We understand that you and your child may be nervous about coming to camp for the first time. We have outstanding and caring staff who will ensure you and your child made comfortable and to ensure that your child settles into camp quickly. Looking after your children is a huge responsibility and one we take incredibly seriously. Camp Beaumont’s mission is to create inspiring adventures throughout the school holidays, to do that we ensure we have highly trained camp staff on hand to settle all campers. Each child will be assigned a keyworker or group leader who will be on hand to explain how the day will run, familiarise them with the camp location and advise on what they can expect. We are confident that very quickly your child will make new friends, challenge themselves with new activities and create long-lasting memories.

Do I have buy Camp Beaumont FLEX and what happens if I don’t?

Camp Beaumont FLEX is optional, not compulsory. Without the Camp Beaumont FLEX, the booking is non-refundable. If you need to switch your dates and we still have space on the dates you'd like to move to, we can make these changes. Please note however, changes can only be made 14 days’ before your child’s arrival date and you will have to pay the difference in price between the original daily/weekly rate and the new one if there is one. Click here To understand more about Camp Beaumont FLEX.

How will my child be grouped?

We group children according to age in our four main age groups: Playtime (3 & 4 years old); Magic (5 to 7 years old); Active (8 to 11 years old); and Teens (12 to 16 years old). These groups may be split down further depending on the number of children into age groups (e.g. Magic could be split into 5s, 6s and 7s age groups). We have a maximum of 24 children per group and our staff to child ratios are as follows: Playtime & Magic – 1:8 Active & Teens – 1:12

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Fabulous organised fun. Lots of new experiences and very well run with enthusiatic staff.

Parent, Trustpilot, 2021
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