FAQs

Booking Info

Do you accept children who are not toilet trained?

Unfortunately, we are unable to accept children who are not toilet trained. To attend our camps, each child must be fully toilet trained and out of nappies/pull-ups. Please refer to our terms and conditions on ensuring your child is toilet trained prior to attending camp.

My child needs extra support, can they still attend camp?

If your child requires extra support, the best thing to do would be to get in contact with one of our Customer Experience team members on 01603 851000. You will have the opportunity to give information about your child's needs and the support required and we will endeavour to come up with a plan to enable your child to have the best time possible at Camp Beaumont.

We make these plans with parents and carers on an individual case basis and are happy to work with you on a plan which works for your child.If your child already has one-to-one support, we are happy for their one-to-one to attend camp with them to support them. All we will need is a copy of their DBS check and to see some identification! Throughout your child’s time at camp,we will ensure we communicate thoroughly about the parts of the plan which are/are not working and will make changes in collaboration with you to support your child.

Is there anything else to do or complete before arriving at camp?

All we ask is that you have ensured that your child's information is complete and up to date on your account which you access by clicking 'My Bookings' at the top of the page.

If your child has additional needs our team should be aware and will have contacted you to discuss these. If you haven't heard from us please get in touch on 01603 851000 or via the live chat facility on our website.

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly Customer Experience team, please call us on 01603 851000 or use the online live chat facility (bottom right hand corner of your screen). Our offices are open from 8.30am to 5pm Monday to Friday.

We operate extended hours midweek & on Saturdays in lead up to camp dates. If you wish to contact us out of hours, you can leave us an offline chat message or email us.

What do I receive from Camp Beaumont once I have placed a booking?

If you book online, you will receive an onscreen booking confirmation as well as an email confirmation sent to the email address you provided when making your booking within 1 hour. If you have made the booking by phone you will be emailed full confirmation, within 1 hour of placing the booking.

Please make sure you check your confirmation and let us know right away if anything is incorrect. Responsibility for all booking details lies with the person who made the booking. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.

You'll find all the information you need ahead of camp in our Parents Centre by clicking Parent Info at the top of this page.

What if I have made a booking and wish to cancel?

If you have not booked with Camp Beaumont FLEX then the booking is non-refundable. If you have purchased Camp Beaumont FLEX then you can cancel up until one working day before your booking starts and receive a full credit note or refund minus the Camp Beaumont FLEX fee. You can view our full Booking Term's & Conditions by clicking here, which explains our cancellation policy and any charges. Contact our friendly Customer Experience Team on 01603 851000 who will be able to assist.

Camp Beaumont FLEX is not available for our Residential products, we recommend that you have your own Travel Insurance in place for these.

Do I have buy Camp Beaumont FLEX and what happens if I don’t?

Camp Beaumont FLEX is optional, not compulsory. Without the Camp Beaumont FLEX, the booking is non-refundable. If you need to switch your dates and we still have space on the dates you'd like to move to, we can make these changes. Please note however, changes can only be made 14 days’ before your child’s arrival date and you will have to pay the difference in price between the original daily/weekly rate and the new one if there is one. Click here To understand more about Camp Beaumont FLEX.

What is the Camp Beaumont FLEX & what does it cover?

Camp Beaumont FLEX is an option that can be purchased at point of booking for a fee of £4 per child per day booked. This will allow you to make changes to your booking as well as cancel it up to one working day before your first booked date. Once you booking has commenced you will then have illness protection in case you child is ill or injured an unable to attend. For full information on Camp Beaumont FLEX click here.

Camp Beaumont FLEX is not available for our Residential products.

Can I make changes to my booking?

If you wish to change your booking and have not purchased Camp Beaumont FLEX you can do up to 14 days before your booking starts, you will need to pay the difference between the original price paid and the price of your new dates and you cannot cancel for any reason.

If you wish to make changes to your booking and have purchased Camp Beaumont FLEX you can do this up to one working day prior to your booking start date including cancelling. For further information on Camp Beaumont FLEX click here.

Any request for changes to the booking may be made by contacting our customer experience team on 01603 851000 or email us at bookings@campbeaumont.co.uk.

Do you accept tax-free childcare?

The phasing out of childcare vouchers from 4th October 2018 was issued in line with the introduction of the government’s Tax Free Childcare initiative. Although we still accept the traditional form of vouchers to cover childcare costs, parents are increasingly beginning to move across to Tax Free payments.

Choose to part-pay or pay in full by Tax Free Childcare when booking online by assigning the amount you are paying via Tax Free Childcare to your child. We require your unique reference number for your child in order to allocate your payment to your booking, so please ensure you enter this correctly. Your unique reference number can be easily found via your Government Gateway account.

Please note: If you are booking within 48 hours of camp start date, you will need to make full payment on your credit or debit card to secure the booking. We will then reimburse you the tax free amount when we receive them.

Do you accept Childcare Vouchers?

Yes. You can use childcare vouchers as full or part payment. You can either book online and select this option or notify us over the phone. Your booking will be confirmed once we have received your childcare voucher payment. Please note that we do not accept childcare voucher payments within 48 hours of your child’s camp starting, instead full payment via credit/debit card must be made, if you then transfer us the amount via childcare vouchers we will refund your card payment.

Please ensure, when making a payment via childcare vouchers that you quote your booking reference so your payment gets allocated correctly.

Can I pay in instalments?

Yes! We now have Klarna which can give you an interest free option to Pay in 3 installments or Pay Later, delay your payment for 28 days. Simply select this as an option at checkout.

Can I reserve my place by paying a deposit?

Unfortunately not, you can pay in three installments though! Simply select Klarna at checkout and you can split your childcare fee over the three months.

What payment options do you accept?

We have a number of different payment options. You can either pay via credit/debit card (Visa/Mastercard/American Express), Childcare Vouchers or Tax-Free Childcare online or over the phone. If you are booking within 2 days of the booking start date you will be required to pay by a credit/debit card at the time of booking.

We can now also offer interest free payment plans or delayed payments with Klarna, you can do this at checkout online and select the option to split the payment over three installments or to delay the payment for 28 days.

How do I make a booking with Camp Beaumont?

Booking with Camp Beaumont couldn’t be easier! Once you have decided on your holiday period, venue and dates, you can book quickly and easily online. You can also place a booking over the phone by contacting our friendly customer experience team on 01603 851000, or contact us via live chat.

EPIC Weeks

What should i do if my child have left a belongings at an EPIC Week Camp?

If our camp staff find any named items, we will try our best to return these to children during the day. If your child has lost something which has not been returned to them, all lost property will be displayed at sign in and sign out every day for the duration of camp.

You are welcome to come and have a look through the misplaced items, even if your child’s time at camp has finished. Finding belongings and returning them to children is made much simpler by items being named!

Please note that we are unable to return items of lost property once the camp has closed. At the end of each camp, any remaining items of lost property will be donated to charity.

What will happen if our excursion has to be cancelled?

In the extremely unlikely event that an excursion is cancelled we will offer either a credit note to be used on a future Camp Beaumont product to the value of the excursion or, where possible a voucher to use at the excursion venue to the value of one child place.

What are your ratios for excursions?

We work on a 1:6 ratio for our excursions.

How will you ensure children are kept safe during excursions?

All excursion staff are selected based on their experience and competency and will go through our usual safer recruitment checks. Staff will be fully trained and briefed on all excursion procedures. They will also be qualified paediatric first aiders accompanying the trip and each venue will be risk assessed prior to each excursion.

How will you take children to and from excursion locations?

Campers will be transported to their off-site adventures by our sister company, Britannia Coach Services, which is part of the Inspiring Learning Group. All drivers are DBS checked and Camp Beaumont team members will accompany them throughout the whole day.

Can I still use childcare vouchers for Epic Weeks?

Yes, you can use tax free childcare and childcare vouchers to book these programmes.

Will food be included within the price of the Epic Week?

Unfortunately not, we ask that children bring with them enough food for two snack breaks and a lunch during the day as well as plenty of water. This includes any excursion days if applicable. We recommend that you place ice blocks within the lunchbox to keep the food fresh until lunchtime.

Please note that we are a ‘nut-aware camp’ so please do not pack anything with nuts in it.

What is your programme of Epic Week activities?

We have worked with industry leading experts to design a truly unique, experience led set of programmes. Whilst we want to keep some of the content close to our chest, we have some descriptions and sample sessions available in the Epic Weeks section of the website.

Residential Camps

Day Camps

Will my child be in the same group as their friends or siblings?

As is the case with our camp product, children will be split into groups based on their ages, however we are happy to look at any specific group requests on a case by case basis and will facilitate these if we can. Just ask the Camp Management Team when you arrive at Camp.

How do I contact camps?

Camp phone numbers and email addresses are only operational when camp is open, please find them here. If you want to contact us outside of these times, please contact us here.

What should I do if my child has left their belongings at camp?

If our camp staff find any named items, we will try our best to return these to children during the day. If your child has lost something which has not been returned to them, all lost property will be displayed at sign in and sign out every day for the duration of camp.

You are welcome to come and have a look through the misplaced items, even if your child’s time at camp has finished. Finding belongings and returning them to children is made much simpler by items being named!

Please note that we are unable to return items of lost property once the camp has closed. At the end of each camp, any remaining items of lost property will be donated to charity.

Can I see my child’s activity programme?

Your child’s activity programme will vary depending on which site they attend. The day’s timetable will be displayed at the table where you sign your child in each day.

What happens if it rains?

Of course, as much as we would love to rely on the Great British weather, we cannot always ensure the weather stays fine for your child’s time at camp! However, we do not let a little rain stop us. All timetables are planned with a ‘wet weather’ alternative which means that the majority of activities will still be able to take place indoors. Of course, there are some exceptions to this – but where an activity is missed because it cannot take place, we work our hardest to replace it with an equally enjoyable alternative.

What is your policy on swimming?

Swimming is an activity on offer at some (not all) of our sites and some sites only offer swimming from 8 years and above – please check on your chosen venue page.

Swimming is offered as a timetable option for children in the Magic (5-7), Active (8-11) and Teens (12+) age groups. Please note that if swimming is on offer, not all age groups will necessarily be timetabled to swim every day. Due to restrictions of numbers in the swimming pool and access times, we will timetable swimming to make it fair for each group. If your child does not wish to swim, that is fine with us – we will organise an alternative for them!

When children arrive at the swimming pool, they will change in designated changing rooms then head to poolside for their swim test. The qualified lifeguards will first explain the rules of the swimming session then watch children swim a width of the pool and ensure that any child requiring armbands is wearing them. If you know your child needs armbands, please pack them for them. Children will be monitored closely during their swimming session and at the end taken back to the changing rooms to get dressed and head back to their other activities!

Are all the activities included or do I have to pay extra for some?

All the activities on the main camp timetable are included in your child’s booking with Camp Beaumont. The camp timetable will be available in the check in/out area at camp and show what your child will be doing each day.

Do you provide lunch?

Currently lunch can be purcased as an extra at our Mill Hill Camp only at a cost of £7.50 per day.

The majority of parents provide a healthy packed lunch for their child with some snacks to keep them going throughout the day. We recommend that you place ice blocks within the lunchbox to keep the food fresh until lunchtime.

Please note that we are a ‘nut-aware camp’ so please do not pack anything with nuts in it.

What is the structure of the day?

Depending on your child’s age and group, the structure of the day will vary slightly. Early Riser Sign In (£6 extra) takes place from 8:00 – 8:30am. Children can be dropped off and will be supervised by camp staff until Check In begins at 8:30. Check In lasts until 9:15am. During this time, staff will ensure children are settled and play games with them to warm them up for the day ahead!

For the rest of the day, children will participate in six activity sessions with frequent toilet, sun cream and water breaks, a break for lunch and a snack time for our campers under the age of 8. For three- and four-year-olds, sessions are slightly shorter – therefore children will participate in up to eight different activity sessions.

At 4:30, all children will be taken back to their Check Out points. Check Out runs from 4:30- 5:30pm and children will be entertained by camp staff until their adults come to collect them. At 5:30pm, Extra Slice begins (£6 extra) and lasts until 6pm when the camp day is officially over!

What if I am delayed in collecting my child?

We understand that sometimes things happen outside of your control and you may be late collecting your child. Please give the camp a call as soon as you know that you may be late so that we know – the contact number is available on the camp location page of the website. If you are later than 5.30pm then we reserve the right to charge for Extra Slice, £6 up until 6pm. If later than 6pm then we reserve the right to charge £5 for every 5 minutes late. This is to cover the cost of the two team members that are required to stay. Don’t worry though, your child will be kept safe and entertained until you arrive.

What happens when I drop my child off?

When you arrive, follow the Camp Beaumont flags to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to confirm a few details about your booking and ensure that your child has everything ready for a great day. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

Our Camp Management Team will also be on hand to answer any questions and ensure your child settles well.

What are the arrival and collection times?

Arrival time is between 08:30 and 09:15. Throughout this period, our team will have some fun organised activities to warm the children up ready for the day full of activities.

Collection time is between 16:30 and 17:30 and again - like in the morning - our team will have a selection of activities to ensure the children continue their adventures right up until home time.

For parents that need it, we do offer an extended day service between 08:00 and 08:30 for a small additional charge of £6 per child per day. We also offer an extended day option until 18:00 for busy working parents for the same charge of £6 per child per day.

Will my child need any money with them at camp?

No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp. All of our camps only accept cashless methods of payment for any extras and merchandise.

Can I find out how my child’s day is going?

Our teams are extremely busy throughout the day ensuring that all of our campers are having the best time, so we would encourage you to speak with our team at collection time to get some feedback on how your child’s day was. If you really need to get in touch with the camp, you are able to do this by calling or emailing the camp directly using the contacts we'll send you the week before camp starts.

Does my child have a key worker?

Yes, all the children who attend will have key workers in the form of our brilliant Head Group Leaders and Group Leaders. For our younger guests from 3 to 5 years old, they will be assigned one of our team members who will check in to ensure they are have a great time whilst with us. You will be introduced to your child’s key worker on their first day at camp.

Will my child always be in the same group?

We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you'd like your child to be grouped with a friend, please let the camp manager know.

How will my child be grouped?

We group children according to age in our four main age groups: Playtime (3 & 4 years old); Magic (5 to 7 years old); Active (8 to 11 years old); and Teens (12 to 16 years old). These groups may be split down further depending on the number of children into age groups (e.g. Magic could be split into 5s, 6s and 7s age groups). We have a maximum of 24 children per group and our staff to child ratios are as follows: Playtime & Magic – 1:8, Active & Teens – 1:12

It’s my child’s first time, what can we expect?

We understand that you and your child may be nervous about coming to camp for the first time. We have outstanding and caring staff who will ensure you and your child made comfortable and to ensure that your child settles into camp quickly. Looking after your children is a huge responsibility and one we take incredibly seriously. Camp Beaumont’s mission is to create inspiring adventures throughout the school holidays, to do that we ensure we have highly trained camp staff on hand to settle all campers. Each child will be assigned a keyworker or group leader who will be on hand to explain how the day will run, familiarise them with the camp location and advise on what they can expect. We are confident that very quickly your child will make new friends, challenge themselves with new activities and create long-lasting memories.

Can we visit Camp before my child starts?

As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us via our contact us page and we'll help you do this.

When do your camps run?

We run our day camps throughout all the school holidays but dates vary between venues. For exact dates and the venues, have a look at the ‘Dates & Prices’ section of our website.

Other

What happens if my child has an accident or becomes ill whilst at camp?

While we always ensure high safety standards, there will inevitable be times when accidents happen! Our staff are all trained in the protocols for dealing with and reporting accidents and we always have paediatric first aiders onsite who are able to administer any necessary first aid.

In the event of a minor accident, first aiders will assess the child’s injuries and treat them accordingly. An Incident Report Form will be filled out detailing how the accident happened, the injuries sustained, and the treatment given. This report will be shown to the person collecting the child at sign out time. We will communicate what happened and ask the parent or carer to sign the Incident Report Form to acknowledge our communication with them. In the event of your child bumping their head or for any injury from the neck up, a first aider will be contacted and an Incident Report Form filled out (as above), however we will always ensure we give you a courtesy call to let you know what has happened. After a head bump, staff monitor children closely – if staff have any concerns we will always contact you. At the end of the day, you will be asked to sign an Incident Report Form to acknowledge our communication with you. In the event of a serious accident, our first aiders will assess the situation and you will always be contacted to be informed of the next steps.

If your child becomes ill whilst at camp, a first aider will monitor your child’s symptoms. If their illness is minor and they feel better after a rest and a drink, an Incident Report Form will be filled out letting you know what happened and will be available for you to sign when you collect them. In this instance, we will continue to monitor your child throughout the day and contact you if symptoms worsen. For anything more serious, you will be called and our camp teams will discuss with you whether or not they/you feel your child needs to be collected and taken home. Children will be able to wait in the first aid area for as long as possible and will be monitored by camp staff. Again, an Incident Report Form will be available for you to sign on collection.

If you have bought Camp Beaumont FLEX you will have cover if your child is unable to attend through illness or injury - click here for more details. Camp Beaumont FLEX is not available for our Residential products, we recommend that you have your own Travel Insurance in place for these.

How do you manage discipline and behaviour?

Positive reinforcement is the key for us at Camp Beaumont! We want all children who come to camp to enjoy their time with us and have the best holiday experience possible. If we see children behaving appropriately, we make sure to comment on and reward this behaviour.

All staff have some behaviour management training which focuses on outlining rules and discussing why they are important, then managing children’s behaviour. Of course, we understand that in a new and exciting environment, children may need reminding of behaviour expectations – and to that end, each group will agree to a camp contract outlining the rules of our sites. These rules are designed in collaboration with campers to ensure they keep themselves and others safe and enable activities to be as enjoyable as possible!

If a child is consistently breaking the rules and disrupting others, they will be taken aside and spoken to by a member of staff. A discussion will be had about why the rules are in place and why it is important to behave appropriately, then will be sent back to the group to enjoy the activity! In the case that a child is consistently not following the rules, this will be communicated to parents and/or carers. If a child’s behaviour puts them or someone else at risk, this becomes more serious. An Incident Report Form will be completed and details of what has happened communicated to parents. If a child’s behaviour at camp consistently puts themselves, others or staff members at risk or causes significant disruption to a group, parents or carers will be contacted and a warning given to that child. If this then continues, we reserve the right to prohibit a child from attending camp as a result of this.

What if my child is ill and cannot come to camp?

Unfortunately, if your child is ill and you do not have Camp Beaumont FLEX we will not be able to offer a refund or credit note. If your child is unwell and cannot attend and you have purchased Camp Beaumont FLEX, please refer to the Camp Beaumont FLEX guidance to find out more about your options.

Camp Beaumont FLEX is not available for our Residential products, we recommend that you have your own Travel Insurance in place for these.

Do you have first aiders on site?

Yes we always have as a minimum of two paediatric trained first aiders onsite across our Day Camps, EPIC Weeks and Residential camps. Depending on the size of the camp, we may have many more. If your child goes on an excursion or takes transport provided by Camp Beaumont to a Camp then their will be at least 1 paediatric trained first aider accompanying the children with first aid kits and trained in the emergency procedures.

What if my child has specific medical condition or medication that is required whilst at camp?

If your child has a specific medical condition, this should be indicated on your Child’s Information held digitally via your online account. If you feel that you need to discuss your child’s condition before camp begins, you can speak to our team on 01603 851000 and any information can be passed on to camp management teams. You are also able to speak to our on-site teams when dropping your child off for their first day to give any more information about a medical condition which you feel may need clarifying.

If your child requires medication to be administered to them during camp, you will be asked to complete a Medical Administration Form on your child's first day. This will detail the medication being kept onsite and how often it should be given.

Most types of medication will be kept in the first aid area of the camp and administered by first aiders at the time shown on the Medical Administration Form. The exception to this is EpiPens and Inhalers which will be carried by the members of staff supervising your child’s group to ensure they are always in the correct place if needed. If at any time during your child’s time at camp with us they require new medication, please speak to a member of staff onsite and complete a Medical Administration Form to enable us to give medicine when it is required.

Need more answers?

Our extensive Parent Centre will have most of the answers you’re looking for, however if you still have unanswered questions please get in touch with our expert team.

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Our Philosophy

We've seen thousands of children grow up at camp. We've seen insecurities disappear as friendships blossom, children learn independence and most of all self-confidence and a positive self-image emerging as children receive recognition and encouragement from their new camp friends.

Find out more about our story

You’re the only camp in the area that has truly made an effort to provide a great offering during these current times. You have saved me from insanity and provided my children some normality during the summer holidays and half term.

Parent, Claremont Fan School, October 2020

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