FAQs

Booking

How do I make a booking with Camp Beaumont?

To speak to our friendly team Customer Experience team, please call us on 01603 851000 or use the online live chat facility (bottom right hand corner of your screen). Our offices are open from 8.30am to 5pm Monday to Friday.

We operate extended hours midweek & on Saturdays in lead up to camp dates. If you wish to contact us out of hours, you can call us on the 01603 851000 and leave us a voicemail and we will call you back or you can leave us an offline chat message or email us.

What happens if it rains?

Of course, as much as we would love to rely on the Great British weather, we cannot always ensure the weather stays fine for your child’s time at camp! However, we do not let a little rain stop us. All timetables are planned with a ‘wet weather’ alternative which means that the majority of activities will still be able to take place indoors. Of course, there are some exceptions to this – but where an activity is missed because it cannot take place, we work our hardest to replace it with an equally enjoyable alternative

What is your policy on swimming?

Swimming is an activity on offer at some (not all) of our sites – please check on your chosen venue page. Swimming is offered as a timetable option for children in the Magic (5-7), Active (8-11) and Teens (12+) age groups. Please note that if swimming is on offer, not all age groups will necessarily be timetabled to swim every day. Due to restrictions of numbers in the swimming pool and access times, we will timetable swimming to make it fair for each group. If your child does not wish to swim, that is fine with us – we will organise an alternative for them!

When children arrive at the swimming pool, they will change in designated changing rooms then head to poolside for their swim test. The qualified lifeguards will first explain the rules of the swimming session then watch children swim a width of the pool and ensure that any child requiring armbands is wearing them. If you know your child needs armbands, please pack them for them. The staffing ratios: Playtime & Magic – 1:8 Active & Teens – 1:12 still apply in the swimming pool. Staff members will be in the water with children while lifeguards stay on poolside. Children will be monitored closely during their swimming session and at the end taken back to the changing rooms to get dressed and head back to their other activities!

Are all the activities included or do I have to pay extra for some?

All the activities on the main camp timetable are included in your child’s booking with Camp Beaumont. The camp timetable will be available in the sign in/out area at camp and show what your child will be doing each day.

Do you provide lunch?

At selected Camps we can provide a lunch as an extra that can be purchased at the time of booking.
The majority of parents provide a healthy packed lunch for their child with some snacks to keep them going throughout the day. We recommend that you place ice blocks within the lunchbox to keep the food fresh until lunchtime.

At our Hobbledown Camp your lunch is included in the price however it is still good to pack some snacks for your child to have throughout the day.

Please note that we are a ‘nut-free camp’ so please do not pack anything with nuts in it.

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly team Customer Experience team, please call us on 01603 851000 or use the online live chat facility (bottom right hand corner of your screen). Our offices are open from 8.30am to 5pm Monday to Friday.

We operate extended hours midweek & on Saturdays in lead up to camp dates. If you wish to contact us out of hours, you can call us on the 01603 851000 and leave us a voicemail and we will call you back or you can leave us an offline chat message or email us.

What do I receive from Camp Beaumont once I have placed a booking?

If you book online, you will receive an onscreen booking confirmation as well as an email confirmation sent to the email address you provided when making your booking within 1 hour. If you have made the booking by phone you will be emailed full confirmation, within 1 hour of placing the booking.

If this is your first booking with us you will also receive a verification email that will enable you to create your online account with us and log in to complete the Post Booking Questions (child pre-camp information) and view your booking.

Please make sure you check your confirmation and let us know right away if anything is incorrect. Responsibility for all booking details lies with the person who made the booking. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.

You'll find all the information you need ahead of camp in our Parents Centre by clicking Parent Info at the top of this page. Please ensure that you log into your account and complete your child(ren)’s Post Booking Questions BEFORE your first day.

What if I have made a booking and wish to cancel?

You can view our Booking Term's & Conditions by clicking here, which explains our cancellation policy and any charges.

Can I make changes to my booking?

If you wish to change your booking we will endeavour to make such changes as you may request but it may not always be possible to accommodate such requests.

Any request for changes to the booking may be made either in writing or by telephoning our customer experience team on 01603 851000 or email us at customerexperience@campbeaumont.co.uk . If we agree to your request we will confirm the changes in writing.

Any changes are made subject to payment by you of any increase in the price resulting from the change. We cannot accept changes to bookings 14 Days or less prior to the first day of camp.

Can I pay in instalments?

We offer a low-deposit option for customers. You can pay 20% today and the balance just a week before camp! Simply contact our friendly Customer Experience team either by phone 01603 851000, email bookings@campbeaumont.co.uk or via our live chat facility and they will set this up for you.

Can I reserve my place by paying a deposit?

Yes, to pay just a 20% deposit now and the balance a week before camp, please contact our friendly Customer Experience team either by phone 01603 851000, email bookings@campbeaumont.co.uk or via our live chat facility and they will set this up for you.

What payment options do you accept?

We have a number of different payment options. You can either pay via credit/debit card (Visa/Mastercard - we don't currently accept American Express), Childcare Vouchers online or over the phone. Please note that Childcare Vouchers are accepted for 100% of the booking value up to 2 days before arrival. If you are booking within 2 days of the booking start date you will be required to pay by a credit/debit card at the time of booking.

We can now also offer a low deposit payment plan, pay 20% today and the balance a week before camp! Just contact our friendly Customer Experience team either by phone 01603 851000, email bookings@campbeaumont.co.uk or via our live chat facility and they will set this up for you.

How do I make a booking with Camp Beaumont?

Booking with Camp Beaumont couldn’t be easier! Once you have decided on your holiday period, venue and dates, you can book quickly and easily online. You can also place a booking over the phone by contacting our friendly customer experience team on 01603 851000, or contact us via live chat.

When do your camps run?

We run camps throughout all the school holidays but dates vary between venues. For exact dates and the venues, have a look at the ‘Dates & Prices’ section of our website

Covid

What are you doing to ensure everyone’s safety?

Having successfully and safely operated throughout, we have developed comprehensive tried and tested COVID-safe protocols. Visit our COVID policy for the latest on what we are doing to keep everyone safe.

Keep an eye on our blog and social media channels for further updates. Our goal is to continue to offer a much needed service to parents in the safest way possible and continue inspiring children throughout the school holidays.

If I cancel, can I get a refund?

If you cancel then our booking terms and conditions will apply as normal.

Are you allowed to open your camps under current guidance?

Yes, click here for the current government guidance.

What if I had booked but now you are closed the week that I booked for?

It is highly unlikely however if we are unable to operate camp for any reason, we will help you move your booking to another holiday, offer you a credit note, or give you a full refund.

Are the children still being allocated to Group Bubbles?

We no longer are operating the group bubble system, we have groups of children of up to 24 with ratios of 1:8 (3-7 years old) and 1:12 (8+ years old). We always look where possible to keep our staff team working with our groups consistent.

Will you be testing your staff?

In line with government guidance we are no longer testing our staff butwill ensure that any staff that present symptoms do not attend for work.

Are the children required to wear a face mask?

No, however, they can if they wish to.

Do parents need to wear facemasks when dropping and collecting their children?

No, however, they can if they wish to.

Whilst at camp

How do I contact camps?

Camp phone numbers and email addresses are only operational when camp is open, please find them here. If you want to contact us outside of these times, please contact us here.

Do you accept children who are not toilet trained?

Unfortunately, we do not accept children who are not toilet trained. To attend our camps, each child must be fully toilet trained.

What should I do if my child has left their belongings at camp?

If our camp staff find any named items, we will try our best to return these to children during the day. If your child has lost something which has not been returned to them, all lost property will be displayed at sign in and sign out every day for the duration of camp.

You are welcome to come and have a look through the misplaced items, even if your child’s time at camp has finished. Finding belongings and returning them to children is made much simpler by items being named!

Please note that we are unable to return items of lost property once the camp has closed. At the end of each camp, any remaining items of lost property will be donated to charity.

Can I see my child’s activity programme?

Your child’s activity programme will vary depending on which site they attend. The day’s timetable will be displayed at the table where you sign your child in each day.

What happens if my child has an accident or becomes ill whilst at camp?

While we always ensure high safety standards, there will inevitable be times when accidents happen! Our staff are all trained in the protocols for dealing with and reporting accidents and we always have paediatric first aiders onsite who are able to administer any necessary first aid. In the event of a minor accident, first aiders will assess the child’s injuries and treat them accordingly. An Accident Report Form will be filled out detailing how the accident happened, the injuries sustained, and the treatment given. This report will be shown to the person collecting the child at sign out time. We will communicate what happened and ask the parent or carer to sign the Accident Report Form to acknowledge our communication with them. In the event of your child bumping their head or for any injury from the neck up, a first aider will be contacted and an Accident Report Form filled out (as above), however we will always ensure we give you a courtesy call to let you know what has happened. After a head bump, staff monitor children closely – if staff have any concerns we will always contact you. At the end of the day, you will be asked to sign an Accident Report Form to acknowledge our communication with you. In the event of a serious accident, our first aiders will assess the situation and you will always be contacted to be informed of the next steps. If your child becomes ill whilst at camp, a first aider will monitor your child’s symptoms. If their illness is minor and they feel better after a rest and a drink, an Incident Report Form will be filled out letting you know what happened and will be available for you to sign when you collect them. In this instance, we will continue to monitor your child throughout the day and contact you if symptoms worsen. For anything more serious, you will be called and our camp teams will discuss with you whether or not they/you feel your child needs to be collected and taken home. Children will be able to wait in the first aid area for as long as possible and will be monitored by camp staff. Again, an Incident Report Form will be available for you to sign on collection.

What is the structure of the day?

Depending on your child’s age and group, the structure of the day will vary slightly. Early Riser Sign In (£5 extra) takes place from 8:00 – 8:30am. Children can be dropped off and will be supervised by camp staff until Check In begins at 8:30. Check In lasts until 9:15am. During this time, staff will ensure children are settled and play games with them to warm them up for the day ahead!

For the rest of the day, children will participate in six activity sessions with frequent toilet, sun cream and water breaks, a break for lunch and a snack time for our campers under the age of 8. For three- and four-year-olds, sessions are slightly shorter – therefore children will participate in eight different activity sessions.

At 4:30, all children will be taken back to their Check Out points. Check Out runs from 4:30- 5:30pm and children will be entertained by camp staff until their adults come to collect them. At 5:30pm, Extra Slice begins (£5 extra) and lasts until 6pm when the camp day is officially over!

What if I am delayed in collecting my child?

We understand that sometimes things happen outside of your control and you may be late collecting your child. Please give the camp a call as soon as you know that you may be late so that we know – the contact number is available on the camp location page of the website. If you are later than 5.30pm then we reserve the right to charge for Extra Slice, £5 up until 6pm. If later than 6pm then we reserve the right to charge £1 for every minute late. This is to cover the cost of the two team members that are required to stay. Don’t worry though, your child will be kept safe and entertained until you arrive.

What happens when I drop my child off?

When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to hand in the Camper Information form if you haven’t already and sign the register. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

What are the arrival and collection times?

The arrival time is between 0830 and 0930. Throughout this period, our team will have some fun organised activities to warm the children up ready for the day full of activities.

Collection time is between 1630 and 1730 and again - like in the morning - our team will have a selection of activities to ensure the children continue their adventures right up until home time.

For parents that need it, we do offer an extended day service between 0800 and 0830 for a small additional charge of £5 per child per day. We also offer an extended day option until 1800 for busy working parents for the same charge of £5 per child per day.

How do you manage discipline and behaviour?

Positive reinforcement is the key for us at Camp Beaumont! We want all children who come to camp to enjoy their time with us and have the best holiday experience possible. If we see children behaving appropriately, we make sure to comment on and reward this behaviour. All staff have some behaviour management training which focuses on outlining rules and discussing why they are important, then managing children’s behaviour. Of course, we understand that in a new and exciting environment, children may need reminding of behaviour expectations – and to that end, each group will agree to a camp contract outlining the rules of our sites. These rules are designed in collaboration with campers to ensure they keep themselves and others safe and enable activities to be as enjoyable as possible! If a child is consistently breaking the rules and disrupting others, they will be taken aside and spoken to by a member of staff. A discussion will be had about why the rules are in place and why it is important to behave appropriately, then will be sent back to the group to enjoy the activity! In the case that a child is consistently not following the rules, this will be communicated to parents and carers. If a child’s behaviour puts them or someone else at risk, this becomes more serious. An Incident Report Form will be completed and details of what has happened communicated to parents. If a child’s behaviour at camp consistently puts themselves, others or staff members at risk or causes significant disruption to a group, parents or carers will be contacted and a warning given to that child. If this then continues, we reserve the right to prohibit a child from attending camp as a result of this.

My child needs extra support, can they still attend camp?

If your child requires extra support, the best thing to do would be to get in contact with one of our Customer Experience team members on 01603 851000. You will have the opportunity to give information about your child's needs and the support required and we will endeavour to come up with a plan to enable your child to have the best time possible at Camp Beaumont.

We make these plans with parents and carers on an individual case basis and are happy to work with you on a plan which works for your child.If your child already has one-to-one support, we are happy for their one-to-one to attend camp with them to support them. All we will need is a copy of their DBS check and to see some identification! Throughout your child’s time at camp,we will ensure we communicate thoroughly about the parts of the plan which are/are not working and will make changes in collaboration with you to support your child.

What if my child is ill and cannot come to camp?

If you have not purchased insurance then, depending on the camp’s availability, we may be able to transfer your child’s holiday to alter date but within the same holiday period to ensure they do not miss out.Please contact our Customer Experience team on 01603 851000 to discuss your options.

Unfortunately, if your child’s camp dates cannot be rearranged due to availability, we will not be able to offer a refund or credit note. If your child is unwell and cannot attend and you have purchased CPP insurance, please refer to the CPP guidance to find out more about your options.

Do you have first aiders on site?

Yes we always have as a minimum of two paediatric trained first aiders onsite and. Depending on the size of the camp, we may have many more.

What if my child has specific medical condition or medication that is required whilst at camp?

If your child has a specific medical condition, this should be indicated on your child’s Camper Information Form. If you feel that you need to discuss your child’s condition before camp begins, you can speak to our team on 01603 851000 and any information can be passed on to camp management teams. You are also able to speak to our on-site teams when dropping your child off for their first day to give any more information about a medical condition which you feel may need clarifying. If your child requires medication to be administered to them during camp, you will be asked to complete a Medical Administration Form (which will be available in the parent welcome pack). This will detail the medication being kept onsite and how often it should be given. If you have not brought this with you to camp on your first day, copies of the form will be available for you to complete on arrival. Most types of medication will be kept in the first aid area of the camp and administered by first aiders at the time shown on the Medical Administration Form. The exception to this is EpiPens and inhalers which will be carried by the members of staff supervising your child’s group to ensure they are always in the correct place if needed. If at any time during your child’s time at camp with us they require new medication, please speak to a member of staff onsite and complete a Medical Administration Form to enable us to give medicine when it is required.

Will my child need any money with them at camp?

No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp. All of our camps only accept cashless methods of payment for any extras and merchandise.

Can I find out how my child’s day is going?

Our teams are extremely busy throughout the day ensuring that all of our campers are having the best time, so we would encourage you to speak with our team at collection time to get some feedback on how your child’s day was. If you really need to get in touch with the camp, you are able to do this by calling or emailing the camp directly using the contacts we'll send you the week before camp starts.

Does my child have a key worker?

Yes, all the children who attend will have key workers in the form of our brilliant Head Group Leaders and Group Leaders. For our younger guests from 3 to 5 years old, they will be assigned one of our team members who will check in to ensure they are have a great time whilst with us. You will be introduced to your child’s key worker on their first day at camp.

Can my child be grouped in the same group as a particular friend?

We will try to group the child in the same group as their friends where possible, however we strongly believe that camp is a great place to make new friends and our teams will actively encourage this. Final decisions on groupings are made by the Camp Manager onsite.

Will my child always be in the same group?

We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you'd like your child to be grouped with a friend, please let the camp manager know.

How will my child be grouped?

We group children according to age in our four main age groups: Playtime (3 & 4 years old); Magic (5 to 7 years old); Active (8 to 11 years old); and Teens (12 to 16 years old). These groups may be split down further depending on the number of children into age groups (e.g. Magic could be split into 5s, 6s and 7s age groups). We have a maximum of 24 children per group and our staff to child ratios are as follows: Playtime & Magic – 1:8 Active & Teens – 1:12

It’s my child’s first time, what can we expect?

We understand that you and your child may be nervous about coming to camp for the first time. We have outstanding and caring staff who will ensure you and your child made comfortable and to ensure that your child settles into camp quickly. Looking after your children is a huge responsibility and one we take incredibly seriously. Camp Beaumont’s mission is to create inspiring adventures throughout the school holidays, to do that we ensure we have highly trained camp staff on hand to settle all campers. Each child will be assigned a keyworker or group leader who will be on hand to explain how the day will run, familiarise them with the camp location and advise on what they can expect. We are confident that very quickly your child will make new friends, challenge themselves with new activities and create long-lasting memories.

Can we visit Camp before my child starts?

As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us via our contact us page and we'll help you do this.

Is there anything else to do or complete before arriving at camp?

You are required to log into your account and complete your child(ren)’s Post Booking Questions after you have made your booking and BEFORE you arrive for your first day. Please note that you will need to confirm the information is correct for each subsequent booking that you make. If your child is taking any medication while they are at camp, then you will also need to complete a Medication Authorisation form on arrival at camp.

Do I have to take out the customer protection plan and what happens if I don’t?

CPP Insurance is optional, not compulsory. Without the Customer Protection Plan, you can't cancel and claim a refund or credit note for missed days or cancellation, or make up any missed days later in the season, under any circumstances. If you need to switch your dates and we still have space on the dates you'd like to move to, we can make these changes. Please note however, changes can only be made 14 days’ before your child’s arrival date. If you have an alternative insurance policy that provides this cover then you would need to contact your provider to make a claim against your booking.

What is the customer protection plan (CPP) & what does it cover?

CPP Insurance is arranged through Endsleigh Insurance Services Ltd and insured by AXA Travel Insurance. It is available at £1.26 per person per day booked and covers you in the case of cancellation if your child is unwell and unable to attend. For full details of this insurance, see refer to our booking conditions. If you decide to take out your own travel insurance, we recommend that you check that the policy covers adventure holidays – as many policies don't include these types of activities.

Do you accept tax-free childcare?

The phasing out of childcare vouchers from 4th October 2018 was issued in line with the introduction of the government’s Tax Free Childcare initiative. Although we still accept the traditional form of vouchers to cover childcare costs, parents are increasingly beginning to move across to Tax Free payments. Choose to part-pay or pay in full by Tax Free Childcare when booking online by selecting ‘TaxFree Childcare’ in the Childcare Voucher dropdown box. We require your unique reference number for your child in order to allocate your payment to your booking, so we ask that this is please sent to our customer services team (customerservices@campbeaumont.co.uk) directly after making your payment. Your unique reference number can be easily found via your Government Gateway account. Please note that Tax Free Childcare payment cannot accept refunds. Please note: If you are booking within 14 days of camp start date, you will need to make full payment on your credit or debit card to secure the booking. We will then reimburse you the tax free amount when we receive them.

Do you accept Childcare Vouchers?

Yes. You can use childcare vouchers as full or part payment. You can either book online and select this option or notify us over the phone. Your booking will be confirmed once we have received your childcare voucher payment.. Please note that we do not accept childcare voucher payments within 48 hours of your child’s camp starting, instead full payment via credit/debit card must be made. Please ensure, when making a payment via childcare vouchers that you quote your booking reference so your payment gets allocated correctly.

Need more answers?

Our extensive Parent Centre will have most of the answers you’re looking for, however if you still have unanswered questions please get in touch with our expert team.

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Our Philosophy

We've seen thousands of children grow up at camp. We've seen insecurities disappear as friendships blossom, children learn independence and most of all self-confidence and a positive self-image emerging as children receive recognition and encouragement from their new camp friends.

Find out more about our story

You’re the only camp in the area that has truly made an effort to provide a great offering during these current times. You have saved me from insanity and provided my children some normality during the summer holidays and half term.

Parent, Claremont Fan School, October 2020

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