Your child’s programme will be confirmed after we receive your booking form and/or the appropriate deposit. Please note that payment of the deposit is regarded as your acceptance of the booking conditions and is non-refundable, other than through our Customer Protection Plan.
If you wish to cancel the booking or any part thereof you must notify us immediately. All cancellations will be acknowledged.
• More than 56 days before camp starts: loss of deposit only.
• 56-29 days: 50% of the total price.
• 28-15 days: 65% of the total price.
• 14-1 day: 100% of the total price.
• On or after the start date booked: 100% of the total price. Cancellations may be reclaimed from our Customer Protection Plan when the reason for cancellation falls within its terms; if cancellation is due to illness an appropriate refund may be given subject to the illness being medically certified.
2b. If cancellation is due to illness a full refund less CPP insurance may be given subject to the illness being medically certified and the illness not being a pre-existing condition. Cancellation charges in section 2a do not apply to medical cancellations.
3. CPP Insurance
Our customer protection plan is designed to give you maximum reassurance and peace of mind with its comprehensive range of protection. The following Sections are insured with members of the Association of British Insurers: • All cancellation charges up to the full cost of the camp (see the schedule in part 2 above) • Complete cover for all activities organised by Camp Beaumont • Personal accident up to £5000 • Medical expenses up to £2000 • Curtailment of activities up to £200
The insurance cover offered by Camp Beaumont is arranged through Endsleigh Insurance Services Ltd and insured by AXA Travel Insurance. The policy is administered in the UK by Endsleigh Insurance Services Ltd which is authorised and regulated by the Financial Services Authority.
Health: You must inform the insurers of all serious or chronic illnesses that required medical attention during the last six months relating to you and all persons on whom the travel plans depend. Failure to do so may result in claims being excluded. (‘All persons’ means the children who are actually travelling and also any relatives, etc, on whose well being the trip depends.)
Conditions, Exclusions & Warranties: These may apply to individual sections of the policy or to the whole policy.
Property Claims: These claims are paid based on the value of the goods at the time you lose them and not on a ‘new for old’ or replacement cost basis.
Policy Limits: Most sections of the policy have limits on the amount the insurer will pay under that section. Some sections also include other specific limits, for example for any one item or for valuables in total. You are advised to check your policy carefully if you intend taking expensive items with you.
Policy Excesses: Under most sections of the policy claims will be subject to an excess. This means that you will be responsible for paying the first part of any claim. The amount you have to pay is called the excess.
Reasonable Care: You need to take all reasonable care to protect yourself and your property.
Complaints: The insurance policy includes a complaints procedure which describes the steps to take if you wish to make a complaint.
Dangerous Sports or Pastimes: If you take part in dangerous sports or pastimes where there is a risk of injury, check that your insurance policy covers them. All sessions organised & implemented by Camp Beaumont are covered.
Policy Documents: This gives you full details of what is and is not covered and the conditions of the cover. You must read the insurance policy carefully. The Insurance Policy will be subject to the law of England and Wales unless otherwise agreed. Any client who does not take out our Customer Protection Plan must complete an Insurance Indemnity Form. If you have booked on one of our special offers please refer to booking conditions printed on the offer leaflet.
4. YOUR RESPONSIBILITY
Responsibility for the details of bookings and for payments lies with the person making the initial booking. Replacement of any booking confirmation or duplicate paperwork will incur an administration charge of £5.00 per item requested.
4b. LATE PAYMENTS
Returned Cheques and Declined Cards. A £15.00 charge will be made on any cheque returned by the company's bank or declined cards by Streamline. Any account left unsettled after the balance due date will automatically incur a £15.00 charge.
We reserve the right to decline any Booking or exclude any child at any time prior to or during the booked session if in our reasonable opinion the behaviour of the child is disruptive, dangerous or incompatible (whether as a result of any illness, disability, social behavioural problem(s) or otherwise) with the general enjoyment of other visitors. For the avoidance of doubt if any child is reasonably deemed to be incompatible by Us by reason of their objectively agreed disability prior to Booking or during the camp session or activity we shall consider any reasonable adjustments that We and/or the incompatible child in question may make in order that their behaviour is no longer deemed by Us to be incompatible and that We may be prepared to accept their Booking or allow them to continue with their Holiday or activity. You agree and acknowledge that if We in Our absolute discretion deem that any adjustments (whether made by Us and/or You and/or the party member(s) in question) are not reasonable and/or are reasonable but are likely to adversely impact (eg, from a safety or any other similar perspective) on any other child) camp experience then our decision to decline the Booking or exclude a child is final and shall not be open to legal challenge. Any additional costs so incurred shall be entirely Your responsibility and no refund applies. You shall advise Us at the time of Booking and immediately after Booking fully in writing of Your child's name contact details and any requirements needs or personal circumstances that You reasonably consider may affect the child during the camp attendance including special dietary requirements illness disabilities any social behavioural problems (e.g, ADHD or any equivalent or similar or any other affliction that may render the child Incompatible as defined at clause 4a above that a child currently has or has recently experienced or any other such personal and/or sensitive information (Personal Information).
4d. CAMP RULES
All parents are required to read and explain the camp’s health and safety rules to their children which will be sent in advance of their holiday in your Parent Welcome Information. Camp Beaumont will not be held liable for any resulting injury if a child ignores these or specific instructions of the key workers Group Leaders, eg leaving their group, climbing on equipment or going into Out of Bounds areas.
4e. DAMAGE LIABILITY
We reserve the right to reclaim costs incurred for any damage caused by your child/ren to any Camp Beaumont, School or Contractor’s property and buildings.
A deposit of £65 per child per week, £35 per child per 3 day pass £10 per 1 day pass and £130 per 10 day pass is payable to confirm your booking. All accounts must be fully paid before we can accept a child at camp. All balance payments are due by 5th February 2017 for Easter Camp, 3rd April 2018 for May Half Term, 7th May 2018 for Summer Camp, 20th August 2018 for October Half Term and 22nd October 2018 for Xmas camp, unless otherwise stated. Full payment will be required for all holidays booked after these dates. When paying with Childcare Vouchers, bookings must be made in advance and payment must be received 7 days before your child is due to attend camp.
All amendments to Escorted Travel Bookings must be followed up in writing. We cannot accept changes or additions to travel plans ten days or less prior to a camp start date. (Our Travel Managers need this period of grace to finalise transport). Cancellation of any transport requested within this time can not be transferred or refunded. Alterations or additions may be made to your booking and travel arrangements either in writing or by telephoning the Parent Line on 01603 851 000. Some changes may incur an additional fee if the booking is altered. For cancellation terms see clause 2.
7. BOOKING ALTERATIONS
Please note, we reserve the right to levy an administration charge of £15 if you change your booking less than 28 days before your camp session starts. 1 and 3 day passes will only be charged an administration fee of £5 for changes less than 14 days before the holiday starts in respect of any changes made to booking details or if the date you are changing to is more expensive than the week you had originally booked the difference in cost will be charged. Bookings which include Optional Extras, transport and lunch can only be transferred if availability remains on both the date you are changing from and the new date you have chosen. No refund is due if cancellations are made less than 56 days before your camp starts if any of these elements are cancelled. NB Bookings cannot be moved from one school holiday period to another less than 28 days before your camp starts when the normal cancellation terms (2a.) will apply.
8. PERSONAL PROPERTY
All your child’s personal property is your own responsibility, unless loss or damage is proven to be due to Camp Beaumont’s negligence. If anything is missing when your son or daughter leaves Camp please let the Camp Director know about it right away as there may still be time to find it before Camp closes down at the end of the season. Expensive and treasured items such as jewellery, , personal video games, mobile phones, Ipads, designer clothes/shoes/trainers etc., should not be brought to camp as they are often unnecessary and inappropriate. ‘Luxury’ items such as these are only partially covered under our Customer Protection Plan, are subject to an excess and are not covered as ‘new for old’.
9. SWIMMING ABILITY
All children under 8 years of age will take part in a swim test to determine their swimming ability and water confidence.
10. OFF-SITE ACTIVITIES
Some Extra Options include excursions and off-site activities such as horse riding at local stables. All our usual standards of care and supervision apply. All children may participate in offsite events unless we specifically receive written notification to the contrary from parents or guardians.
11. PROGRAMME CHANGES
The timetables for certain camp programmes are subject to alteration in the event of wet weather conditions, or other factors which are beyond our control. In the event sessions are cancelled due to safety reasons, or factors beyond our control, we will not be contractually obliged to give any refund, but we will look at every case on its own merits.
12. TRAVEL CHANGES
Travel arrangements are occasionally subject to change. Should this be necessary for any reason, Camp Beaumont will inform you at the earliest opportunity
We accept responsibility for personal injury and for loss and damage generally, but only if caused by the proven negligence of the company or its employees. We do not accept responsibility for events which are outside of our direct control. These include (but not exclusively) force majeure events such as strikes, bad weather, war, etc. and injury, loss or damage that may occur while we are using third parties or sub-contractors such as transportation companies. We act as an agent for transportation companies, from whom detailed conditions of carriage are available.
In the unlikely event that a child experiences a problem or difficulty while at camp, the matter should be reported immediately to:
1. The Camp Director who has the authority and direct knowledge to deal with most queries.
2. If he or she fails to resolve the difficulty to your satisfaction, then contact us within 10 days of your child leaving camp.
We aim to acknowledge your concerns within 24 hours of receipt (excluding weekends). Once received and where required we will then investigate your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue. We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.
To issue a complaint, please email firstname.lastname@example.org, call us on 01603 309391 or post a letter to:
Customer Resolution Manager
Unit 6. Alkmaar Way
Norwich NR6 6BF
(a) The copyright of all photography appearing in our brochures belongs to Camp Beaumont. No reproduction may be made without prior permission from the company.
(b) Please inform Camp Beaumont if you do not want your child’s photograph taken. It may be used in future brochures.
16. MOBILE PHONES
Use of mobile phones/electronic equipment for taking photographs and video footage is not permitted.
This website is the responsibility of Camp Beaumont Day Camps. The details in this brochure are published in good faith as of December 2017. They are not issued on behalf of the schools at which the camps take place.